www.fiveguys.com/survey @ Five Guys Customer Experience Survey

In our experience, with their wide variety of menu options, the Five Guys restaurant is a better choice for your next meal when you’re looking to enjoy something new with family and friends. They make sure to know what it is you’re looking for in order to provide the best care for your needs and requirements.

That’s why they organize a Five Guys Customer Satisfaction Survey at fiveguysus.survey.marketforce.com/ to hear your voice about their product and service.

By taking this Five Guys Survey, you’ll tell them what you think of the experience with their burger. You will also be entered to win 1 of 10 $25 gift cards every month.

Five Guys Customer Experience Survey Needs

  1. A Computer, Laptop or Smartphone with internet access.
  2. last visited receipt with Store Number, Date and Transaction ID.
  3. Knowledge of the English language.
  4. To enter, you must be 18 years of age or older.
  5. You don’t need to purchase to use our site.

How to Take the Survey

  • Click on the “Start Survey” button.

Customer Satisfaction

According to the Five Guys customer satisfaction survey, the top three factors that contribute to customer satisfaction are: food quality, service quality, and cleanliness/dishware/utensils. These results align with other customer satisfaction surveys that have revealed that high-quality food and great service are two of the most important factors for customers. It is interesting to note that cleanliness and dishware/utensils ranked relatively low on the list ( fifteenth and fourteenth out of eighteen respectively), which may indicate that these areas may not be as important to some customers as others. In spite of this, they continue to play an important role in customer satisfaction because they enable customers to enjoy their meal or experience at Five Guys without any major issues.

Food Quality

In the past year, Five Guys Burgers and Fries has seen a surge in popularity. This success can be attributed to their dedication to providing high-quality food at an affordable price.

To ensure that their food remains top notch, Five Guys makes sure to inspect their burgers for quality control purposes on a regular basis. One way they do this is by conducting customer experience surveys.

One such survey was recently conducted and it yielded some interesting results. The survey asked customers how often they experienced satisfaction with the quality of their food. Here are three key takeaways:

1) Over 50% of respondents reported being satisfied with the quality of their food at least half the time.
2) There was a significant correlation between frequency of visits and satisfaction with the quality of food.
3) Customer feedback indicates that improving the quality of ingredients would result in increased satisfaction rates.

Overall Experience

The Five Guys customer experience survey is a survey administered by the company to customers who have visited one of their stores in the past three months. The survey asks customers questions about their experience, including how they felt about the wait time, parking, cleanliness and order process.

According to the survey results, the average wait time at a Five Guys store was 18 minutes, with 95% of customers reporting that their wait time was short. The survey also found that 77% of customers rated the store as “very clean” and 87% said that the order process was easy.

Five Guys Customer Service

Customer Feedback Hotline (8AM-12AM CST)

866-345-GUYS (4897)


The Five Guys customer experience survey found that customers rank the quality of their burgers as one of the highest factors that contributes to their overall satisfaction with the restaurant. In addition, customers also ranked the speed of service as a top priority and felt that the staff was knowledgeable about the menu items.

Important Link

Five Guys Social Link


Thank you for taking the time to fill out our customer experience survey. Your input is very important to us, and we value your feedback. In order to ensure that your comments are forwarded to the right departments, please indicate which category of comment you would like your response to be placed in: Overall Satisfaction, Quality of Service, Speed of Service or Food. We appreciate your time and effort and will use this information to continue improving our service.

Take Survey

Every Feedback Matters

Your opinion is very important to us, we take it seriously. It will help us to improve our service quality, as a good customer, we hope you will provide honest feedback.

Once you complete this customer satisfaction survey, you will be provided with a free gift coupon code as a token of appreciation. Be ready and click the button below to start the survey.