Kohl’s is a retailer that is known for its customer service. But how does the store measure customer satisfaction? With a survey, of course! In this blog post, we will reveal Kohl’s customer satisfaction survey results and how you can use them to improve your customer experience. From understanding what makes customers happy to increasing loyalty and even improving marketing efforts, you will learn everything you need to know about this important customer satisfaction survey.
Kohl’s Feedback Survey
|Name Of the Survey
|Is purchase Necessary?
|Prize of the Kohls Survey
||English & Spanish
Kohl’s Guest Survey – Terms and Conditions
Start taking Kohls Survey and get $10 when you make your first purchase!
- You must be at least 18 to read the tour text or engage with the quizzes.
- To have a basic understanding of English or Spanish.
- Your laptop, computer or mobile phone with a net connection is a great device to write on.
- The survey will take your receipt.
- Each participant can complete the survey once.
- Only respondents who are Kohl’s employees and their immediate family members, or agency representatives are eligible to participate in the survey.
How to take part in this Kohl’s Customer Feedback Survey from Kohlsfeedback.com?
- Visit the Official Kohl’s Guest Survey Website at www.Kohlsfeedback.com to learn more about giving feedback, express your opinions today!
- Choose your questionnaire language.
- Enter the store number and access code located on your receipt to the left.
- Begin the survey by clicking the “BEGIN SURVEY” button.
- Next, answer all the few survey questions honestly on a scale that ranges from satisfied to dissatisfied.
- You have a lot of questions about your shopping experience at Kohl’s, and we’re happy to answer them! Your questions will be about your visit and order, their helpfulness, client administration, Kohl’s Delivery, Kohl’s Price, Kohl’s Locations, Kohl’s Hours.
- Now, you have to give your personal information like your name, address, contact number, email address.
- Complete the survey.
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Kohl’s Satisfaction Survey Results by Category
According to Kohls’ 2016 Satisfaction Survey, women are more satisfied with the brand than men. Nearly three-quarters (73%) of women surveyed said they were “very satisfied” or “satisfied” with their Kohl’s experience, compared to 62% of men. And when it comes to specific categories, women are more likely than men to be satisfied with items such as clothes (79% vs. 66%), home furnishings/decor (72% vs. 63%), and cosmetics and fragrances (70% vs. 62%).
Customer Satisfaction with Returns
According to a recent survey from Kohl’s, almost 97% of customers are satisfied with returns. Moreover, nearly half (49%) of customers say they are very satisfied with the return process. This high customer satisfaction suggests that Kohl’s is doing a great job of taking care of their customers.
Customer Satisfaction with Order Status
Over the past year, Kohl’s has seen a significant increase in customer satisfaction with order status. In fact, over 80% of customers surveyed are satisfied with the update process and 78% are satisfied with the time it takes for their orders to ship. Additionally, 69% of customers surveyed report that they are very or somewhat likely to shop at Kohl’s again based on their experience with order status.
Customer Satisfaction with Shipping/Order Processing
According to a recent survey by Kohl’s, 83% of customers are satisfied with the shipping and order processing they experience at the retailer. Additionally, almost two-thirds (64%) of customers say they have been very satisfied with Kohl’s overall service. These impressive results underscore Kohl’s dedication to providing an excellent customer experience.
Customer Satisfaction with Web Site Navigation/Design
According to a study by The Nielsen Company, Kohl’s customers are highly satisfied with their site navigation/design. In fact, 98% of respondents said they found the site easy to navigate, and 97% responded that the design was appealing.
In addition, 83% of customers rated the site as very helpful in finding what they were looking for, and 79% said they would definitely visit the site again. Clearly, Kohl’s customers are happy with the way their site is designed and organized.
Download the kohls Mobile App:
App Store: https://apps.apple.com/US/app/id472014516?mt=8
Play Store: https://play.google.com/store/apps/details?id=com.kohls.mcommerce.opal&referrer=af_tranid%3DVE2YN1IafQ1GqgvBmsft_w%26pid%3DAppLandingPage%26c%3DGooglePlayButton%26utm_source%3DAppLandingPage%26utm_campaign%3DGooglePlayButton
Kohl’s customer service
For Kohls.com or order questions, call 855-564-5705
For Kohl’s Card or payment questions, call 855-564-5748
Monday through Saturday: 7 a.m. until 9 p.m. CT
Sunday: 10 a.m. until 8 p.m. CT
Important Reference Links
Kohl’s Official Website: www.kohls.com
Kohl’s Survey Site: www.Kohlsfeedback.com
Kohls Social Media Link
In conclusion, we wanted to thank you for taking the time to complete our customer satisfaction survey. Your input is valuable and will help us continue creating a quality experience for you each time you visit our store. We hope that this feedback has helped answer some of your questions and made your shopping experience more enjoyable. Thank you again for participating in the survey!