www.pepboyssurvey.com @ Pep Boys Customer Satisfaction Survey

Pep Boys became the target of a class action lawsuit alleging that they charge more for services than they actually provide. In fact, some customers have even claimed that Pep Boys never provided the service they had ordered. Now, Pep Boys is facing another customer complaint: its customer satisfaction survey is terrible. Why is this important? Well, customer satisfaction surveys are one of the most important tools businesses use to improve their overall performance. Poor customer satisfaction can lead to lower profits and even social media backlash. So if you’re an organization that uses customer satisfaction surveys (or plan to start using them in the near future), make sure your data collection is top-notch.

What is the Pep Boys Survey?

What began as a brand for gasoline hoses, in 1921, became an important part of the automotive industry when it was rebranded and rebranded again in 1923. Over the last hundred years, Pep Boys has expanded to have a 1000+ locations that provide employment opportunity for so many people. Pep Boys is one of the top retailers for providing warranties and mechanics for your car, motor bike, or vehicle.

Terms and Conditions For Pep Boys Customer Experience Survey

  • A customer should be at least 18 years old.
  • We need an email address to enter your discount offer.
  • In order to understand two of the most popular languages in their respective countries, Spanish and English.
  • Every laptop, computer, or mobile phone with a net connection.
  • Each participant can take a short survey only once.
  • You will not be able to transfer the offer or any course credits.

How To Take Part In This Pep Boys Survey @ PepBoyssurvey.com

  • First, visit the official website www.pepboyssurvey.com
  • After submitting your details, you’ll be taken to the Pep Boys Survey page. They provide several languages, so it’s easy to select the one that is appropriate for you.

  • Click on the “NEXT” button.

Pep Boys Customer Satisfaction Survey

  • The Pep Boys is the premiere destination for automotive care which includes truck and auto parts. You can visit them online or visit your local store to ask any questions that come up following your last experience.
  • Rate your satisfaction level in order to create valuable insights and make tweaks.
  • Answer the survey honestly and fully.
  • To redeem your coupon code and receive savings on your next visit, please complete the survey.

Thank you for your participation

Pep Boys Customer Satisfaction Survey Results

Pep Boys has been around since 1937 and is a well-known auto parts store. In order to better serve their customers, Pep Boys conducted a customer satisfaction survey in order to gain feedback on their services. The results of the survey were released in early 2013 and show that the majority of Pep Boys customers are satisfied with their experience.

All service areas scored high on customer satisfaction with an average satisfaction rating of 8.58 out of 10. Specialty services such as oil changes and tire repairs also rated highly with an average satisfaction rating of 9.29 out of 10.Customer comments also showed that customers felt that the staff was knowledgeable and helpful. Overall, the survey results reflect positively on Pep Boys as a company and suggest that they provide excellent customer service.

Pep Boys Gift Cards

  • Available online in increments of $25, $50 or in-store up to $1,000
  • Limited to in-store purchases
  • No monthly fees or deductions
  • Redeemable at any Pep Boys location
  • Never expires
  • Gift cards cannot be returned or redeemed for cash or credit except where required by law

Pep Boys Customer Service

Call us at
1-800-PEP-BOYS (737-2697)
Available 9AM – 6PM EST
(Monday – Saturday)
Closed Sunday

Pep Boys Credit Card

Towing Services

1-800-PEP-BOYS (737-2697)

7 AM–7 PM CST (Mon–Fri)

Important Survey Link


Thank you for sharing your thoughts on Pep Boys! We appreciate your feedback and will use it to improve our services. Here are some key points that we heard throughout this survey: -When it comes to repairs, Pep Boys did a good job repairing the car. -Pep Boys were able to meet our needs in terms of price and quality. -The staff was friendly and knew what they were doing.


Take Survey

Every Feedback Matters

Your opinion is very important to us, we take it seriously. It will help us to improve our service quality, as a good customer, we hope you will provide honest feedback.

Once you complete this customer satisfaction survey, you will be provided with a free gift coupon code as a token of appreciation. Be ready and click the button below to start the survey.